Contact
The fastest way to reach us is email:
We reply within 2 business days. There’s no live chat or support line: an email with context usually resolves things faster than a real-time conversation.
What to include
- The email address you used to create your account.
- What you were doing when the problem appeared (for example: “I was generating the reference list for chapter 2”).
- What you expected to happen, and what happened instead.
- If there’s an error message, copy it exactly or attach a screenshot.
- The browser or device you’re using.
If your query is about billing or your personal data, say so in the subject line so it reaches the right person directly.
Before you write
Many common questions are answered on the Help page: getting started, how Harvard referencing works, what the originality check does, and how to export your document.
Who we are
Tesify is a service operated by jecrs687, based in Malta. Legal and privacy queries: privacy@tesify.app.